Help: UniKey Password & Login

Sometimes referred to as extro, eStaff or MyUni, your UniKey details can be used to access central University services.

These services include (but are not limited to):

• MyUni
• Central email
• Dial-up internet access
• Departmental and Personal web hosting
• Timetables
• Exam results and seating
• Pre-enrolment over the Web
• Online room bookings
• FMO e-service desk
• E-Staff

...and many others.

All non-casual, paid staff members have a UniKey account, and an account letter is sent out to all new staff within a week of being entered on the payroll.

All students have a UniKey account, and an account letter is included in the papers given to you when you enrol.

If you don't know your UniKey account details, you can get them by going to your nearest computer access center with photographic identification and they will be printed on the spot for you by one of the helpful staff.

Alternatively, you can call the ICT Helpdesk who can print and post you your details via the internal mail. The Helpdesk take calls on 16000 between 8 a.m. and 6 p.m. Monday to Friday. They can post your details via internal mail. They cannot supply details via telephone, fax, e-mail or to a third party.

A list of computer access centers can be found at http://www.usyd.edu.au/su/is/labs/location.html

Times at which the access centers are staffed can be found at: http://www.usyd.edu.au/su/is/labs/services.html#staffingtimes

Changing your UniKey Password
You can change your password by completing this form.

Lost Password?
The ICT Helpdesk can provide you with a new password.

It should be noted that the Helpdesk have no access to any users passwords. To give a password to someone they have to change it. Once changed, they have two options available to them for dispatching passwords:

• The first is to hand it over in person in the Helpdesk office to the Account Holder.
• The second is to print it and post (NOT phone, e-mail or fax) it to the address the Helpdesk has on their system for the user. That address may not reflect the information that "Student Records" holds for the user and definitely will not reflect the "long vacation" address.

If you choose the second option, the following locations are available:

• ITS Help Desk
  University Computing Centre
  Boundary Lane (off Codrington St)
  Darilngton Campus
  Open: Monday - Friday 8.30 a.m. - 4.45 p.m.

• Fisher Computer Access Centre
  Level 2
  Fisher Library
  Open: Monday - Friday, 9.00 a.m. - 5.00 p.m.

• Carslaw Computer Access Centre
  Room 201
  Level 2
  Carslaw Building
  Open: Monday - Friday, 9.00 a.m. - 5.00 p.m.

Incorrect Personal details
Should you wish to change your personal details that appear on MyUni such as name etc., please contact Helpdesk. You must supply your full name, student number and login name (not your password!). If you wish to change your details on your official student record you need to contact the Student Centre.

Back to Top