Solutions
Please
contact the Helpdesk
Phone (02)
9351 6000, or email support@isu.usyd.edu.au
.
It should be noted that the Helpdesk
have no access to any users passwords. To give a password to someone
they have to change it. Once changed, they have two options available
to them for dispatching passwords:
- The first is to hand it over in
person in the Helpdesk office to the Account Holder.
- The second is to print it and post
(NOT phone, email or fax) it to the address the Helpdesk
has on their system for the user. That address may not reflect
the information that "Student Records" holds for the user and
definitely will not reflect the "long vacation" address.
If you choose the first option, remember that once your password
is changed, any program that has your password stored away (eg email
program, internet dialer) will not work till you have the new password.
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